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Review: KLM 777-300ER Business Class

Our comprehensive review of a great value Business Class option between Singapore and Bali


If you follow us on Instagram, you’ll know we never stay away from Bali for long. A few months ago we booked some (very) last minute leave and flew down there from Singapore the same evening, a true ‘spontaneous escape’, for a long weekend to chill out and wind down.

We managed to get a KrisFlyer redemption on Singapore Airlines in Business Class to Bali around 6pm so we could leave after work, but getting back was a bit more problematic. For such a short trip we wanted to maximise our last day, and as usual Singapore Airlines saver redemptions out of Bali on a Sunday were only available on the morning flights.

We almost resigned ourselves to a low-cost Scoot or Jetstar option to head home, though as we searched for prices and departure times an option we’d almost forgotten about popped up – KLM.

KL 777 New Business (KLM).jpg
It looked like one to try, and the price was good, so we went ahead and booked. (Photo: KLM)

It’s probably a bit unnecessary to take a flat-bed long-haul Business Class seat on a 2.5 hour flight, but KLM’s fares are competitive (at about 1/3 of what SIA charge for Business Class on the same route), and finishing off the short trip in style and comfort with the benefit of a full last day in Bali before we went back to work was too good an opportunity to miss.


Flight details

  • Flight: KL836 Denpasar International to Singapore Changi T1
  • Class: Business
  • Seats: 1A & 1C
  • Aircraft Type: Boeing 777-300ER
  • Aircraft Registration: PH-BVF
  • Aircraft Age: 7.8 years
  • Date: 20th October 2018
  • Departure / Arrival: 20:40 / 23:15
  • Flight Time: 2h 35m
  • Cost: S$318.60


We were informed at check in of a 45-minute delay to our flight, which gave us a little longer than expected in the Garuda lounge. It’s nothing special, but certainly an improvement on the adjacent Premier Lounge.

We made our way down to the gate at the revised boarding time, however it was still 10 minutes or so before the process actually got underway. A large queue had already formed at the Business Class / Sky Priority side, so we joined the back.

Boarding Queue.jpg
Queues at the boarding gate. (Photo: MainlyMiles)

Generally the process was quite chaotic at the small gate area for such a busy flight, with lots of confusion among passengers about which queue to join and many passengers repeatedly approaching the agent desk with questions.


Where to sit

The Business Class cabin on KLM’s Boeing 777-300ER aircraft, which KLM calls ‘World Business Class’ is split across two sections.

The forward section accommodates 28 passengers across five rows (four rows on the far right hand side), while a single-row cabin behind the second main aircraft doors and directly ahead of Economy Class has a further six seats, for a total of 34 Business Class passengers.

All rows have a 2-2-2 configuration, meaning 23 of the 34 seats have direct aisle access with only the passengers in one of the 11 window seats having to step over another passenger to access the aisle.

Seat Map.jpg
KLM 777-300ER World Business Class seat map. (Image: KLM)

This is a vast improvement on the former 2-3-2 layout KLM offered in this cabin, in which 15 of the 35 passengers did not have direct aisle access including five in the dreaded ‘middle seats’. That configuration has thankfully now been phased out on all KLM 777s.

KL 777 Old Business.jpg
The previous version of KLM’s Business Class on the 777-300ER featured the dreaded ‘middle seat’ in a 2-3-2 configuration

Rows 1 and 6, the bulkhead positions, feature much larger footrest areas than the other seats. These are really worth going for if you’re flying on this aircraft. As usual, ignore the useless SeatGuru (can’t even bring ourselves to link it), which even states that floor storage for takeoff and landing is not available at these rows (we can attest that it certainly is available!).

An identical 2-2-2 layout exists on KLM’s Boeing 777-200ER, which you can find flying another short intra-Asia hop – Kuala Lumpur to/from Jakarta.

Incidentally if that route is any use to you, it’s probably one of the cheapest ways to experience this (or any) long-haul flat-bed Business Class product in the region – S$177 in March for the 2-hour hop one-way from KL to Jakarta or S$366 for a return itinerary.

That’s around half what Singapore Airlines charge for an Economy Class round-trip flight from Singapore to Jakarta!

Settling in

We were welcomed on board the aircraft by the cabin crew and directed down the left aisle to our seats 1A and 1C.

Boarding Seats.jpg
Seats 1A and 1C are the first window pair in the five-row forward Business Class cabin. (Photo: MainlyMiles)

The crew brought round welcome drinks, and we both opted for a glass of Champagne (trying to forget that we were both back at work in 12 hours time).

On the large central armrest between the two seats there is an in-built bevelled portion designed to serve as a drinks coaster to prevent your glass from slipping. We doubt it would stand up to heavier turbulence, but for the most part it does its job.

Boarding Champagne
Boarding Champagne. (Photo: MainlyMiles)

Already the small touches are apparent – the bevelled glasses are beautiful. KLM serves a non-vintage Nicolas Feuillatte Réserve Brut Champagne, which picks up 3.8 stars out of 5 on Vivino.

It’s a perfectly acceptable Champagne for Business Class, well balanced and pleasantly drinkable.

In our experience you don’t see Nicolas Feuillatte much in Asia, however having both lived in London we know this one is available in UK supermarkets at around the £30 (S$53) mark, with the cheaper non-reserve version quite widely available for around £20 (S$36). In Singapore you’re looking at about S$80 for the reserve from a wholesaler.

The crew also came round with an amenity kit, quite a surprise for a 2-hour flight. We’ll take a look at that later in the review.

The only difference between this and a long-haul flight, like Singapore to Amsterdam, is that no blanket is provided on boarding. We forgot to ask the crew, but it’s likely they will provide one on request even on this short flight.

Edit 9th March 2019: Apparently blankets are not available on the SIN-DPS or DPS-SIN sectors on this flight, only the longer flights to/from Amsterdam. Thanks to PlaneSimple in the comments section for the heads-up.


The seat

KLM selected the B/E Aerospace Diamond Seats for the 777 World Business Class (the seat is now known as the Collins Aerospace Diamond seat, since B/E became part of the Rockwell Collins group).

Other carriers also flying this product include Ethiopian Airlines (A350 & 787), Qatar Airways (A330/A340) and United Airlines (787-8 and -9, though these are set to be replaced).

1A & 1C Low
Seats 1A and 1C. (Photo: MainlyMiles)

The seats are staggered from one another by a few inches, improving privacy if you don’t know your neighbour.

There is also a small fixed privacy divider, with some decorative holes presumably to make it look less industrial.

1A & 1C Forwards
A small privacy divider separates the two seats. (Photo: MainlyMiles)

The fixed nature of the divider is a bit unfortunate if you’re travelling as a couple, and the small size is a bit unfortunate if you’re flying solo. In other words, we found it a bit of a ‘halfway house’, which doesn’t fully suit either objective.

Even though the seat positions are staggered slightly, the IFE screen is not, affording the passenger in the aisle seat of a window pair (or the ‘D’ seat in a middle pair) some additional space.

2A & 2C
Some seats actually get more legroom than others. (Photo: MainlyMiles)

If you’re flying on one of KLM’s new Boeing 787-9 aircraft, these have a different seat product – the Zodiac Cirrus in a 1-2-1 configuration.

KL 787 New Business (Live and Let's Fly).jpg
KLM Boeing 787 Business Class. (Photo: Live and Let’s Fly)

Though these don’t currently fly from Singapore, you can find them flying on KLM’s flights from Osaka, Beijing, Chengdu and Hangzhou, plus on a range of transatlantic flights from Amsterdam.

Rows 1 and 6

We recommend trying to secure a bulkhead position in this cabin, which means a seat in either row 1 or row 6. That’s because there is significantly more foot space at the cubby hole for your feet, since it doesn’t have to make way for another seat in front. This especially improves comfort on longer flights when you’ll be using the seat in bed mode.

The foot area is almost the same width as the seat itself at these bulkhead rows.

1A & 1C Foot
Full width foot space at row 1 (pictured) and row 6 seats. (Photo: MainlyMiles)
KL 77W J Class Footrests (OMAAT).jpg
Note the much smaller foot space at the non-bulkhead rows. (Photo: One Mile at a Time)

The only downside with rows 1 and 6 is proximity to the galley and toilets at these locations.


Storage options

These seats aren’t hugely generous with additional storage. Below the IFE screen there is a shelf for personal devices, or potentially magazines and newspapers. Here’s how in iPhone 8 looks inside that area.

Storage below the IFE screen. (Photo: MainlyMiles)

Aside from this space, which is marked ‘no stowage for takeoff and landing’ (does anyone actually pay attention to these?), there is also a side literature pocket next to your seat which you can use for storage, and a shelf behind your head where the power sockets are located.

Amenity kit

A surprising inclusion for such a short flight is an amenity kit for all Business Class passengers. It’s perhaps surprising only because we are so used to flying Singapore Airlines, who still don’t include one even on long-haul flights (except in short spurts for special occasions, or ‘trials’ which never seem to be extended).

Edit 9th March 2019: Amenity kits are apparently only offered for the DPS-SIN sector on this flight, not the SIN-DPS sector. Thanks to PlaneSimple in the comments section for the heads-up.

Amenity Kit
The Jan Taminiau amenity kit. (Photo: MainlyMiles)

The amenity kit is by Jan Taminiau, a Dutch fashion designer. It’s fairly simple and contains:

  • Eye shades
  • Ear plugs
  • Socks
  • Lip balm
  • Toothbrush and toothpaste
  • Comb
Amenity Kit Contents.jpg
Amenity kit contents. (Photo: MainlyMiles)

This amenity kit is certainly nice to have for a short flight to or from Bali, but nothing special for a long-haul service with no cosmetics to speak of.

Seat controllers and positions

The seat controls are simple and logical. There are two preset positions, upright for takeoff and landing, and fully flat for bed mode.

Seat Controls
Seat controls. (Photo: MainlyMiles)

Additionally individual controls allow you to adjust the legrest extension, recline and lumbar support.

A key benefit if you’re sitting in an aisle seat on this aircraft (that’s all except the ‘A’ and ‘K’ seats), is the ability to retract the armrest so that you can easily get in and out of your seat even with the table extended, for example during dinner.